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Same issue, very annoying when you are in the middle of work!
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Branching to a new discussion,
Hi Colleen,
We apologize for the inconvenience caused to you.
Can try clearing your browser cookies and history and see if that solves the issue?
Also, try using a different browser and log in to stock.adobe.com.
If you still face troubles, feel free to update this thread so that they can further assist you.
Regards,
Twarita
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