Re: All Adobe Stock Credits Disappeared!

New Here ,
Sep 12, 2018 Sep 12, 2018

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I am having the same issue. I lost 35 credits that we did not know would expire when our subscription ended. I also cannot contact anyone on Adobe support except through the community forums. Is there a way to resolve this? Thanks!

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Adobe Employee , Sep 12, 2018 Sep 12, 2018
Branching to a new discussion,Hi Alyssa,Sorry for the trouble it has caused you.I have checked your account details and noticed that you had signed up for Adobe Stock-10 images per month(one-year) plan on 15 Mar 2018. The subscription has already been cancelled and that is the reason your assets got expired.Please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).In case you are unable to reach our support through the above-mentioned link,...

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Adobe Employee ,
Sep 12, 2018 Sep 12, 2018

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Branching to a new discussion,

Hi Alyssa,

Sorry for the trouble it has caused you.

I have checked your account details and noticed that you had signed up for Adobe Stock-10 images per month(one-year) plan on 15 Mar 2018. The subscription has already been cancelled and that is the reason your assets got expired.

Please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face issues, feel free to update this thread.

Regards,

Twarita

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