Anyone else from DPC not getting their 10 free images a month?

[#1]

I haven't been getting my 10 month per images for a while. In my license history it says I have used 68 in a year so I should 52 left but only have 2 available. Where did the other 50 go? Also i get charged on the 20th, still waiting for my 10 images which I know I wont get. Very disappointed with Adobe Stock. Im going to look for a place that actually gives you what they tell you.

[#2]

I haven't been getting my 10 month per images for a while. In my license history it says I have used 68 in a year so I should 52 left but only have 2 available. Where did the other 50 go? Also i get charged on the 20th, still waiting for my 10 images which I know I wont get. Very disappointed with Adobe Stock. Im going to look for a place that actually gives you what they tell you.

[#3 · Accepted solution]

Branching into a new discussion,

Hi David,

Sorry to hear that your facing troubles. I am getting this checked for you. Please allow us sometime.

Regards

Twarita

[#4]

Hi David,

We had escalated the issue to our engineering team and they have fixed the issue. Could you please check and confirm the same?

Regards

Twarita

[#5]

Hi David,

We see that the issue has been resolved.

Feel free to update the thread in case of any further issues.

Regards,

Sheena