Re: Can't cancel Adobe Stock plan!!

New Here ,
Oct 09, 2018

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I cannot seem to cancel my plan either, no option to do so. I am in the same boat, started a free trial, didnt realize I have been paying $30 a month for nothing, dont even use it! Anyone know how I can cancel?

Thanks

Matthew

Branching to a new discussion,

Hi Matthew,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Jul 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, you may refer to Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Re: Can't cancel Adobe Stock plan!!

New Here ,
Oct 09, 2018

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I cannot seem to cancel my plan either, no option to do so. I am in the same boat, started a free trial, didnt realize I have been paying $30 a month for nothing, dont even use it! Anyone know how I can cancel?

Thanks

Matthew

Branching to a new discussion,

Hi Matthew,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Jul 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, you may refer to Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Oct 09, 2018 0
Adobe Employee ,
Oct 09, 2018

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Branching to a new discussion,

Hi Matthew,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Jul 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information, you may refer to Adobe Subscription and Cancellation Terms | Adobe

The subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Oct 09, 2018 0
New Here ,
Oct 10, 2018

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Hi, Twarita, could you help me, please? I also canceled my Adobe Stock plan (October 7th) but apparently it's still active. I received an email confirming cancellation the same day and but I was charged the next day (October 8th). My plan began on September 6th but i decided not to renew it.

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Oct 10, 2018 0
Adobe Employee ,
Oct 10, 2018

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Hi David,

Sorry to hear that.

I just checked your account details and noticed that your Adobe Stock subscription has already been cancelled, however, you have been billed for the month of October.

I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for the billing issues.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Oct 10, 2018 0
New Here ,
Nov 10, 2018

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Hi there! I just dowloaded Adobe Stock and am within my first month. I would like to cancel my subscription before i get charged for anything, but I can't see the option to do so. Can you cancel it for me?

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Nov 10, 2018 0
Adobe Employee ,
Nov 12, 2018

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Hi Sara,

Please see the thread: Re: Can't cancel Adobe Stock plan!!

Regards,

Twarita

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Nov 12, 2018 0
New Here ,
Nov 28, 2018

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I have the same Problem- I can’t cancel my plan.

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Nov 28, 2018 0
Adobe Employee ,
Nov 28, 2018

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Hi there,

Sorry to hear that.

I have checked your account details and was unable to find any active subscription under the Adobe ID shared in the forums.  Have you perhaps taken another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

Regards,

Twarita

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Nov 28, 2018 0
New Here ,
Mar 19, 2020

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Hi! Got same issue/ Could you help me please?

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Mar 19, 2020 0
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