Re: Can't cancel Adobe Stock plan!!

New Here ,
Sep 21, 2018 Sep 21, 2018

Copy link to clipboard

Copied

Hi Sheena,

I can remember cancelling my plan in the trial period. Now it says there is a payment issue (I don't store money on that card) after canceling my plan - and it seems I have an auto renewal in August 2019.. Could you please inform me about what's going on?

I don't want to subscribe.

Thank you,

Andras

Views

90

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Sep 21, 2018 Sep 21, 2018
Hi Andras,Please check your private message for more details.Regards,Twarita

Likes

translate

Translate

Translate
Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

Copy link to clipboard

Copied

Branching to a new discussion,

Hi Andras,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you did sign up for Adobe Stock 10 images per month(one-year) plan on 21 Aug 2018. The subscription is in a suspended state due to payment issues. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

If you wish to cancel your Adobe Stock subscription, please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 21, 2018 Sep 21, 2018

Copy link to clipboard

Copied

Dear Twarita,

thank you for your quick reply!

Unfortunately the provided https://helpx.adobe.com/contact/support.html

link (I've logged in) is not working for me, it says "Something went wrong.

Try again or contact us by phone , on Twitter , or in the community forums

while we work on fixing this. "

I don't want to agree to a service I remember I've opted out during the

trial period.

Thank you,

Andras

<removed by the moderator>

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

Copy link to clipboard

Copied

Hi Andras,

Please check your private message for more details.

Regards,

Twarita

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines