Re: Can't cancel Adobe Stock plan!!

New Here ,
Nov 11, 2018

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Hi Beverly,

I'm sorry that I seem to have the same issue as everybody else. I only wanted to try out Adobe stock - and thought I could use 10 pics a month. I was not WARNED about the subscription AND I can't seem to cancel it. Could you please check into that as well?

I'd be very grateful.

thank you so much

Sabine

Branching to a new discussion,

Hi Sabine,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month plan on 12 Sep 2018.

When you subscribe to the Adobe Stock promo offer, the first month is free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Also, you may now self-cancel your Adobe Stock plan, please follow the steps as mentioned in the help document Cancel your Adobe Stock membership

You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for cancellation and refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Re: Can't cancel Adobe Stock plan!!

New Here ,
Nov 11, 2018

Copy link to clipboard

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Hi Beverly,

I'm sorry that I seem to have the same issue as everybody else. I only wanted to try out Adobe stock - and thought I could use 10 pics a month. I was not WARNED about the subscription AND I can't seem to cancel it. Could you please check into that as well?

I'd be very grateful.

thank you so much

Sabine

Branching to a new discussion,

Hi Sabine,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month plan on 12 Sep 2018.

When you subscribe to the Adobe Stock promo offer, the first month is free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Also, you may now self-cancel your Adobe Stock plan, please follow the steps as mentioned in the help document Cancel your Adobe Stock membership

You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for cancellation and refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 11, 2018 0
Adobe Employee ,
Nov 12, 2018

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Branching to a new discussion,

Hi Sabine,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month plan on 12 Sep 2018.

When you subscribe to the Adobe Stock promo offer, the first month is free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month. If you cancel the service within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

Also, you may now self-cancel your Adobe Stock plan, please follow the steps as mentioned in the help document Cancel your Adobe Stock membership

You may also reach out to our support team Support FAQ: How can I contact Adobe for support? for cancellation and refund related requests.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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