Re: Can't cancel Adobe Stock plan!!

New Here ,
Feb 18, 2018 Feb 18, 2018

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This is a terrible way to run business as i too keep getting charge wven when I have cancelled multiple times. The accounts section makes it so extremely difficult to find how to cancel and it so frustrating. Even to contact via chat or phone is frustrating. Please cancel my Adobe Stock Account.

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correct answers 1 Correct Answer

Adobe Employee , Feb 19, 2018 Feb 19, 2018
Branching into a new discussion,Hi Tess,I apologize for the poor experience. I did go through your account details and noticed that there is some issue with the payment and that is the reason you are unable to get the cancel button.I would request to contact our support team  Support FAQ: How can I contact Adobe for support? for further assistance.If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link...

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Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

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Branching into a new discussion,

Hi Tess,

I apologize for the poor experience. I did go through your account details and noticed that there is some issue with the payment and that is the reason you are unable to get the cancel button.

I would request to contact our support team  Support FAQ: How can I contact Adobe for support? for further assistance.

If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face trouble, please let us know so that I can further assist you.

Regards

Twarita

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Community Beginner ,
Feb 22, 2018 Feb 22, 2018

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this seems to be a pretty common issue

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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Hi Wilson,

Please see the response to your issue here: I tried to cancel my free trial, adobe didn't let me, now I'm being billed $250+

Regards,

Sheena

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