Re: Can't cancel Adobe Stock plan!!

New Here ,
Mar 28, 2018 Mar 28, 2018

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Having the same problem here.
Hiroki

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Adobe Employee , Mar 29, 2018 Mar 29, 2018
Branching into a new discussionHi Hiroki,I understand that you're unable to cancel the Stock subscription plan from your account management portal.I did check your account and there seems to be a billing issue with the plan because of which it is in a suspended state and not giving you the option.I request you to Contact Customer Care to resolve this issue.Regards,Sheena

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Adobe Employee ,
Mar 29, 2018 Mar 29, 2018

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Branching into a new discussion

Hi Hiroki,

I understand that you're unable to cancel the Stock subscription plan from your account management portal.

I did check your account and there seems to be a billing issue with the plan because of which it is in a suspended state and not giving you the option.

I request you to Contact Customer Care to resolve this issue.

Regards,

Sheena

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Community Beginner ,
May 23, 2018 May 23, 2018

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I CAN'T CANCEL MY ACCOUNT. I HAVE BEEN TRYING TO FOR WEEKS AND IT DOESN'T GIVE ME THE OPTION TO CANCEL. THIS IS ACTUALLY INSANE. HOW DO I STOP MY ACCOUNT AND BEING CHARGED MONEY I DON'T HAVE FOR THIS.

THERE'S NO UK NUMBER OR EMAIL OR LIVE CHAT. WHAT IS HAPPENING HERE!!!!!!

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Adobe Employee ,
May 23, 2018 May 23, 2018

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Hi Sandy,

Please see the thread: Re: cancelling my subscription for more information.

Regards

Twarita

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