Can't download a licensed image

[sarahm79800692]

This issue is not resolved for me with downloading a purchased video clip. I've tried in Safari and Chrome and both browsers say it will take 10+ hours to download a 1.1 GB file. I was able to download 5 GB of video files from Pond5 and Shutterstock in under 15 minutes so internet is not the problem. I tried chatting with a support team member but they did not provide a solution.

[Sheena Kaul]

Branching into a new discussion

Please see Cannot download licensed video file

(Duplicate post)