Branching into a new discussion
Have you tried to use any other browser or maybe try clearing the cookies/cache of the current browser?
Also, please confirm if you're on a corporate network or behind a firewall?
I have tried all of the following:
Ensure that a pop-up blocker is not blocking the download page.
Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.
Sign out from Adobe Stock, sign back in, and try downloading the asset again.
Try to download the image using a different browser.
Clear your browser cache and delete your Internet history.
Cleared cache in all three browsers. Turned off popup blocker in all three browsers. Ran a disk cleanup and cleared 4.5 Gb of disk space from C drive. Ran CCleaner and clear thousands of files. Ran gpupdate and restarted machine. Turned off Windows firewall.
I am on a corporate network and we use Symantec firewall protection which can’t be turned off. Other computers can download the images.
We may be able to get more information from your browser.