Re: Cancel Adobe stock

New Here ,
Jul 03, 2017

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Hi I would also like to cancel my Adobe stock, I need some help, When I started my subscription for Illustrator which is what a want, the Adobe stock was one month free of charge I added this not knowing this was for the year, tried cancelling this but its now asking for 50 per cent charge?

Please help me!

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Hi Andrea,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

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Re: Cancel Adobe stock

New Here ,
Jul 03, 2017

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Hi I would also like to cancel my Adobe stock, I need some help, When I started my subscription for Illustrator which is what a want, the Adobe stock was one month free of charge I added this not knowing this was for the year, tried cancelling this but its now asking for 50 per cent charge?

Please help me!

Branching into a new discussion

Hi Andrea,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

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Jul 03, 2017 0
Adobe Employee ,
Jul 03, 2017

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Hi Andrea,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Adobe Stock membership

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

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Jul 03, 2017 1
New Here ,
Jul 03, 2017

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Same thing happened with us. The offer was, "pay us half the year to cancel". Misleading "free" month.

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Jul 03, 2017 0
Adobe Employee ,
Jul 03, 2017

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Hi Lance,

I apologize for the experience.

The promotional offer gives you a cancellation within the first month risk-free as the customer isn't being charged for that month.

Regards,

Sheena

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Jul 03, 2017 1
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