Re: Cancelling Adobe stock membership

Community Beginner ,
Jun 24, 2018

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Cancellation has now effected. Nonetheless you have somehow managed to arrange payment through PayPal. Please arrange immediately refund. I find your business methods extraordinary

Adrian,

As it is an open forum due to security reasons we won't be able to take the refund requests here. I would request you to contact our support team through the link shared in my above post as they will be able to initiate your refund.

Regards,

Twarita

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Re: Cancelling Adobe stock membership

Community Beginner ,
Jun 24, 2018

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Cancellation has now effected. Nonetheless you have somehow managed to arrange payment through PayPal. Please arrange immediately refund. I find your business methods extraordinary

Adrian,

As it is an open forum due to security reasons we won't be able to take the refund requests here. I would request you to contact our support team through the link shared in my above post as they will be able to initiate your refund.

Regards,

Twarita

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Jun 24, 2018 0
Adobe Employee ,
Jun 25, 2018

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Branching to a new discussion,

Hi Adrian,

I see you have an Adobe account under the same ID as with forums.

I just checked your account details and noticed that currently, the payment status of the Adobe Stock subscription is in a cancelling state. Please reach out to our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

If you still face troubles, feel free to update this thread.

Regards,

Twarita

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Jun 25, 2018 0
Community Beginner ,
Jun 26, 2018

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I don't understand why I should be required to pursue this matter further by making what you call a "refund related request". You (by that I mean Adobe) have caused PayPal to take money from me for you to which you are not entitled. That, I would have thought it was obvious, creates an obligation on you to refund it without anything further being required from me. Please see that that is done.

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Jun 26, 2018 0
Adobe Employee ,
Jun 26, 2018

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Adrian,

As it is an open forum due to security reasons we won't be able to take the refund requests here. I would request you to contact our support team through the link shared in my above post as they will be able to initiate your refund.

Regards,

Twarita

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Jun 26, 2018 1
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