Re: Cancelling Stock subscription penalty fee

Community Beginner ,
Dec 11, 2018 Dec 11, 2018

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I have the same problem. When the 60 days free offer was offered to me it was not clear that it implied a yearly commitment. Cancellation penalties should be more explicit and I hope Adobe will rectify this issue as soon as possible. Can you please give me an advice to solve my issue? Thank you.

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Adobe Employee , Dec 13, 2018 Dec 13, 2018
Dario,Please check your private message.Regards,Twarita

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Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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Branching to a new discussion,

Hi Dario,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 image per month(one-year)plan on 08 Sep 2018.

When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

If you wish to cancel your subscription you may refer to the help document: Cancel your Adobe Stock membership

You may also refer to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Community Beginner ,
Dec 12, 2018 Dec 12, 2018

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I understand, but I do not remember accepting to subscribe to an annual plan. I do not need this service, and I feel I should not pay the cancellation fee as I, honestly, was not aware of the obligation when I have accepted the free month. I always trusted Adobe as a company, and I confess this incident is causing me some discomfort. Is there a way to solve this issue, please?

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Adobe Employee ,
Dec 13, 2018 Dec 13, 2018

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Dario,

Please check your private message.

Regards,

Twarita

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Community Beginner ,
Dec 13, 2018 Dec 13, 2018

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Thank you!

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Adobe Employee ,
Dec 13, 2018 Dec 13, 2018

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You are welcome, Dario.

Regards,

Twarita

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