Re: Cancelling Stock subscription penalty fee

New Here ,
Dec 12, 2018 Dec 12, 2018

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Hi, I am facing some problems too with the cancellation of Adobe Stock Subscription. I have signed for the free trial and completely forgot to cancel it after one month. The first payment was blocked beacause my prepaid card was empty and now I can't update my payment method because of an Error. I would like to pay this first bill for modifying the plan and cancelling my subscription, hoping that I don't have to pay a fee. Thanks.

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Adobe Employee , Dec 12, 2018 Dec 12, 2018
Branching to a new discussion,Hi Sebastiano,Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Oct 2018. The subscription has been suspended due to payment issues.Please check your private message for more details.Regards,Twarita

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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Branching to a new discussion,

Hi Sebastiano,

Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Oct 2018. The subscription has been suspended due to payment issues.

Please check your private message for more details.

Regards,

Twarita

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