Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

Oct 30, 2018

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I also had this issue where I can not cancel my 10 images a month. I was charged and would like to cancel and have the charge refunded, else I will be issuing a charge back.

Branching to a new discussion,

Hi Youjin,

Sorry for a delay in response.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 01 Apr 2018. You can now self-cancel your Adobe Stock subscription, please follow the steps as mentioned in the help document: Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation or refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

Oct 30, 2018

Copy link to clipboard

Copied

I also had this issue where I can not cancel my 10 images a month. I was charged and would like to cancel and have the charge refunded, else I will be issuing a charge back.

Branching to a new discussion,

Hi Youjin,

Sorry for a delay in response.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 01 Apr 2018. You can now self-cancel your Adobe Stock subscription, please follow the steps as mentioned in the help document: Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation or refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Oct 30, 2018 0
Adobe Employee ,
Nov 12, 2018

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Branching to a new discussion,

Hi Youjin,

Sorry for a delay in response.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 01 Apr 2018. You can now self-cancel your Adobe Stock subscription, please follow the steps as mentioned in the help document: Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support? for the cancellation or refund related requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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