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Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

New Here ,
Mar 01, 2018 Mar 01, 2018

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Hi Beverley Gray,

I am having the same issue. Is it possible to cancel that for me please?

Thanks,

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Adobe Employee , Mar 01, 2018 Mar 01, 2018
Branching to a new discussion,Hi Anthony,I see you have an Adobe account under the same ID as with forums. I did go through your account details and noticed that you have Adobe Stock 10 images a month (one-year) plan which was purchased on 21st February 2017. Currently, your subscription has been suspended(due to payment issues) and that is the reason you were unable to self-cancel your plan.Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance....

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Adobe Employee ,
Mar 01, 2018 Mar 01, 2018

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Branching to a new discussion,

Hi Anthony,

I see you have an Adobe account under the same ID as with forums.

I did go through your account details and noticed that you have Adobe Stock 10 images a month (one-year) plan which was purchased on 21st February 2017. Currently, your subscription has been suspended(due to payment issues) and that is the reason you were unable to self-cancel your plan.

Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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