Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

New Here ,
Feb 27, 2018 Feb 27, 2018

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I'm having the same problem. No option to cancel "Adobe Stock - 10 images a month (one-year)‎"

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Adobe Employee ,
Feb 27, 2018 Feb 27, 2018

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Branching to a new discussion,

Hi Kim,

Sorry to hear that.

I did go through your account details and noticed that your Stock subscription has been suspended. Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Feb 27, 2018 Feb 27, 2018

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Does this mean I won't be charged? I never used this service, I was only checking out the one month free offer.

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Adobe Employee ,
Feb 27, 2018 Feb 27, 2018

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Kim,

As I have mentioned in my above post- your subscription has been suspended.

For further clarification please reach out to our support team. Please see the link shared above.

Regards

Twarita

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Adobe Employee ,
Feb 28, 2018 Feb 28, 2018

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Hi Kim,

In addition to Twarita's response, please see Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock to know more about the promo details.

I believe you has just subscribed to the free month offer to try the 1 month but since you did not cancel it as per the details on the link shared with you, it got rolled into a subscription plan and went to the suspended state because the payment did not come through.

Let me know if that clears the confusion.

Regards,

Sheena

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New Here ,
Feb 28, 2018 Feb 28, 2018

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It clears up the confusion. Thank you for checking back with me.

It is, however, disappointing that I need to go through all these channels to simply cancel a service. I'm still unsure of what I need to do to get this canceled, but from what I see:  I need to click a link to learn how to reach out to support, and if that doesn't work, I need to click another link. It seems very inefficient. I just would like to have one conversation and get it done as opposed to several.

I do appreciate you reaching out to help clear the confusion, thanks again.

Best,

Kim

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Adobe Employee ,
Feb 28, 2018 Feb 28, 2018

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You are welcome Kim!

But I'm sorry that you've to go through a not so effective workflow just to reach the support. Since this is an open forum we generally don't take the cancellation requests because of security reasons.

In case none of the support options help you, feel free to update thread here and I can assist you better.

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