Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

New Here ,
Jun 03, 2018 Jun 03, 2018

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I have the same issue, can't unsubscribe the trial plan for stock photo and was charged for 2 months already. how can I unsubscribe the adobe stock photo monthly fee

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Adobe Employee , Jun 12, 2018 Jun 12, 2018
Wong,If you wish to cancel your Adobe Stock subscription, please refer to the help document below:Cancel your Adobe Stock membership You may also contact our support team Support FAQ: How can I contact Adobe for support? for cancellation requests.Please refer to the Legal subscription terms | Adobe as well.Regards,Twarita

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Adobe Employee ,
Jun 04, 2018 Jun 04, 2018

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Branching to a new discussion,

Hi Wong,

I see you have an Adobe account under the same ID as with forums.

Your Adobe Stock subscription has been suspended due to payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jun 12, 2018 Jun 12, 2018

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Hi Twarita,

I just checked and seems the payment gone through, but now I want to cancel it and they said it will charge me HKD1000 for the rest of the period (US$150) , means can I cancel or not?

Thanks

Ray         

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Adobe Employee ,
Jun 12, 2018 Jun 12, 2018

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Wong,

If you wish to cancel your Adobe Stock subscription, please refer to the help document below:

Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support? for cancellation requests.

Please refer to the Legal subscription terms | Adobe as well.

Regards,

Twarita

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