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Re: Cannot Download File!

New Here ,
Feb 22, 2018 Feb 22, 2018

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The files I am licensing is saying cannot download file. Today is 2/22/18 and none of the files will allow me to save to my computer.

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correct answers 1 Correct Answer

Adobe Employee , Feb 23, 2018 Feb 23, 2018
Hi Brenda,I apologize for the trouble that you're facing with the image download.Please confirm me the file# of the image that you're trying to download so that I can get it checked and confirm you the resolution.Also, is there any error message that you get when you click on the license option?Regards,Sheena

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Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

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Hi Brenda,

I apologize for the trouble that you're facing with the image download.

Please confirm me the file# of the image that you're trying to download so that I can get it checked and confirm you the resolution.

Also, is there any error message that you get when you click on the license option?

Regards,

Sheena

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Adobe Employee ,
Mar 14, 2018 Mar 14, 2018

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Hi Brenda,

You may also Contact Customer Care for more detailed troubleshooting.

Regards,

Sheena

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