Re: Credits are gone

Community Beginner ,
Feb 26, 2018

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Can you help me too? I logged in this morning and had 30+ credits left (from adobe stock not DPC) and they are not showing anything.

Hi Tamera,

I understand your concern. I would request you to contact our Support team Support FAQ: How can I contact Adobe for support? and check if they can provide you with an exception

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

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Re: Credits are gone

Community Beginner ,
Feb 26, 2018

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Can you help me too? I logged in this morning and had 30+ credits left (from adobe stock not DPC) and they are not showing anything.

Hi Tamera,

I understand your concern. I would request you to contact our Support team Support FAQ: How can I contact Adobe for support? and check if they can provide you with an exception

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

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Feb 26, 2018 0
Adobe Employee ,
Feb 26, 2018

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Branching to a new discussion,

Hi Tamera,

Sorry to hear that.

I did go through your account details and noticed that your Stock subscription has been cancelled and the remaining assets got expired on 9/11/2017.

I would like to inform you that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock  for more details.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Feb 26, 2018 1
Community Beginner ,
Feb 26, 2018

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Thank you for checking my account. I have never received anything stating that and I also have been using them since I canceled without any issues. I canceled as I was not using them all and was on maternity leave. I had accrued a lot and wanted to use what I already had up before paying for more that I had not even got to use.

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Feb 26, 2018 0
Adobe Employee ,
Feb 26, 2018

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Hi Tamera,

I understand your concern. I would request you to contact our Support team Support FAQ: How can I contact Adobe for support? and check if they can provide you with an exception

If you still face troubles, feel free to update this thread so that we can further assist you.

Regards

Twarita

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Feb 26, 2018 2
Community Beginner ,
May 18, 2018

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I went to re-subscribe today and my credits are still gone and I am being told that they are just gone and I am not able to get them back even though I paid for them and am using the same account. My old license history is there and the credits should stay with the account also. I understand not being able to use them while not subscribed but to just loose them seems like very shady business practice.

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May 18, 2018 0
Adobe Employee ,
May 18, 2018

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Tamera,

I see you have contacted our support team and the rep helped you in restoring the assets/credits back to your account

Please let us know if you need any additional help so that we can further assist you.

Regards

Twarita

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May 18, 2018 0
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