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Re: Customer Service Complaint

Community Beginner ,
May 21, 2018 May 21, 2018

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Hi.  I too am experiencing absolutely awful customer support.  I have been trying for almost 2 months to get the remainder of my refund.  I am still owed $252.00 USD as a refund for charging me when I cancelled my subscription over $300 USD.  I keep getting told that the “senior team” will get it resolved but nothing happens. No phone call, email or refund.  I have called over 7 times and get the same answer but no solution.

The Adobe customer care and support is an absolute joke.  I have never been treated so poorly.  I even posted my concern on the adobe forums. I had someone reply saying they will look into it.  Guess what .... no reply.  A company as large as Adobe should care about there customers.  I have kept a record of all my online chats.  I keep getting promised the refund but never get the matter resolved.  Not sure what else I can do.  Maybe looking into legal recourse would get their attention.

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Adobe Employee , May 28, 2018 May 28, 2018

Hi Darrell,

I've received an update that the refund has already been processed on 22nd May, 2018.

Please check and confirm.

Regards,

Sheena

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Adobe Employee ,
May 22, 2018 May 22, 2018

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Hi Darrell,

I apologize for the poor support experience that you've been through.

I checked your account see the case interactions where you had contacted the support and the case still hasn't been resolved.

I am going ahead and escalating the case from my end and will be updating you with the details.

Appreciate your patience!

Regards,

Sheena

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Adobe Employee ,
May 28, 2018 May 28, 2018

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Hi Darrell,

I've received an update that the refund has already been processed on 22nd May, 2018.

Please check and confirm.

Regards,

Sheena

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Community Beginner ,
May 28, 2018 May 28, 2018

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Good morning

Yes I did receive the refund.

Thank you very much for getting this dealt with.

Darrell

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Adobe Employee ,
May 28, 2018 May 28, 2018

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You are welcome!

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