Damaged file

[kristi76]

Hi. I'm having the same problem. I've used Safari and Chrome and I still get the error message. How can I get my image please?

[Sheena Kaul]

Branching into a new discussion

Hi Kristi,

Could you please confirm me the image number that you're facing troubles with so that I can check the same for you?

Regards,

Sheena

[kristi76]

Hi. I believe I got it figured out, I downloaded Adobe Illustrator and it

seems to give me access now. The image number is 59368888.

I do have a different question. Once I license and download a photo to my

computer I get to use it no matter if I cancel my membership, correct? And

in order to use an image I must have it licensed, correct?

Thank you.

Kristi

On Tue, Jan 16, 2018 at 8:35 AM, Sheena Kaul <forums_noreply@adobe.com>

[Sheena Kaul · Accepted solution]

Hi Kristi,

I am glad that you were able to fix the issue and you can use your image.

Yes. Once you have licensed an asset, the license is permanent. You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena