Re: Damaged file

New Here ,
Jan 15, 2018

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Hi. I'm having the same problem. I've used Safari and Chrome and I still get the error message. How can I get my image please?

Hi Kristi,

I am glad that you were able to fix the issue and you can use your image.

Yes. Once you have licensed an asset, the license is permanent. You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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Re: Damaged file

New Here ,
Jan 15, 2018

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Hi. I'm having the same problem. I've used Safari and Chrome and I still get the error message. How can I get my image please?

Hi Kristi,

I am glad that you were able to fix the issue and you can use your image.

Yes. Once you have licensed an asset, the license is permanent. You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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Jan 15, 2018 0
Adobe Employee ,
Jan 16, 2018

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Branching into a new discussion

Hi Kristi,

Could you please confirm me the image number that you're facing troubles with so that I can check the same for you?

Regards,

Sheena

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Jan 16, 2018 1
New Here ,
Jan 16, 2018

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Hi. I believe I got it figured out, I downloaded Adobe Illustrator and it

seems to give me access now. The image number is 59368888.

I do have a different question. Once I license and download a photo to my

computer I get to use it no matter if I cancel my membership, correct? And

in order to use an image I must have it licensed, correct?

Thank you.

Kristi

On Tue, Jan 16, 2018 at 8:35 AM, Sheena Kaul <forums_noreply@adobe.com>

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Jan 16, 2018 0
Adobe Employee ,
Jan 16, 2018

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Hi Kristi,

I am glad that you were able to fix the issue and you can use your image.

Yes. Once you have licensed an asset, the license is permanent. You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Regards,

Sheena

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Jan 16, 2018 1
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