Re: Didn't mean to subscribe to Adobe Stock

New Here ,
Jul 31, 2018 Jul 31, 2018

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Hi Sheena,

Hoping you can help me out here.

I myself have had the same problem as jamesm8984950 but rather being charged $197.95 to cancel this Adobe Stock subscription that I don't need on top of the $14.29 already charged.

Also would you know what a random additional $39.59 added on top of my last invoice could be charging?

Would very much appreciate your help.

Best,

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Adobe Employee , Jul 31, 2018 Jul 31, 2018
Branching into a new discussionHi Lisa, I apologize for the troubles that you've been facing. I checked your account and it seems that you've an active Adobe Stock subscription under the Adobe ID as on forums. Are you looking to cancel the subscription? If yes, please see the Legal subscription terms | Adobe to understand the cancellation fee or terms. Also, you will need to Contact Customer Care for the billing and cancellation requests.Let me know if you're unable to reach the support.Regards,...

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Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

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Branching into a new discussion

Hi Lisa,

I apologize for the troubles that you've been facing. I checked your account and it seems that you've an active Adobe Stock subscription under the Adobe ID as on forums.

Are you looking to cancel the subscription? If yes, please see the Legal subscription terms | Adobe to understand the cancellation fee or terms. Also, you will need to Contact Customer Care for the billing and cancellation requests.

Let me know if you're unable to reach the support.

Regards,

Sheena

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