Re: do not use and want to cancel adobe stock, followed support and there is no help, I am at the end of a free trial that i did not use?

Oct 09, 2017

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Hi Sheena, can you check for me if I canceled my sub correctly?

ADOBE STOCK /044-207-36

ADOBE STOCK 044-207-3650, IE

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Hi Maro,

I just checked your account and I can see that the Adobe Stock subscription has been cancelled.

Let me know if you need any additional details.

Regards,

Sheena

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Re: do not use and want to cancel adobe stock, followed support and there is no help, I am at the end of a free trial that i did not use?

Oct 09, 2017

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Hi Sheena, can you check for me if I canceled my sub correctly?

ADOBE STOCK /044-207-36

ADOBE STOCK 044-207-3650, IE

Thanks

Branching into a new discussion

Hi Maro,

I just checked your account and I can see that the Adobe Stock subscription has been cancelled.

Let me know if you need any additional details.

Regards,

Sheena

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Oct 09, 2017 0
Adobe Employee ,
Oct 09, 2017

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Hi Maro,

I just checked your account and I can see that the Adobe Stock subscription has been cancelled.

Let me know if you need any additional details.

Regards,

Sheena

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Oct 09, 2017 0
Feb 04, 2018

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Hi Sheena,

Sorry for digging this one out but I recently checked my card history and seems like I am still being charged for this plan! 4 times I've been charged for this plan already after cancellation and tonight another payment notice on my card as pending... wit the same detail 044-207-3650

I checked my Adobe account and I don't have any plans or products active so where are these coming from after it was cancelled? I wanted to cancel it as I was not going to use it and still the money is gone.

Can you please check it ASAP?

BR

Marcin

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Feb 04, 2018 0
Adobe Employee ,
Feb 05, 2018

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Hi Maro,

I just checked your account again and I was not able to find any active subscription.

Also, I tried to check for the charges placed on your account for the last six months but there were none.

I believe there could be a different Adobe ID under which there is an active subscription for which you're being charged.

I would request you to Contact Customer Care to identify the account and get the billing issues resolved.

Let me know if you face any troubles.

Regards,

Sheena

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Feb 05, 2018 0
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