Re: Dollar Photo Club image downloads

New Here ,
Aug 24, 2017

Copy link to clipboard

Copied

I have also lost my credits but I didn't receive any emails about credits expiring so wasn't forewarned!!! Not happy at all!!!

Branching to a new discussion,

Hi Monika,

I understand your concern, but these credits were only valid for a year as per the migration terms. In order to get the expired credits back, you may subscribe to one of our Adobe Stock plans: Adobe Stock pricing and membership plan | Adobe Stock

Also, you may Contact Customer Care  so that they can verify your account details and can further assist to get the issue resolved.

Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link  in case you are unable to reach support through the above-mentioned link.

Feel free to update this thread in case of any additional query.

Views

71

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Re: Dollar Photo Club image downloads

New Here ,
Aug 24, 2017

Copy link to clipboard

Copied

I have also lost my credits but I didn't receive any emails about credits expiring so wasn't forewarned!!! Not happy at all!!!

Branching to a new discussion,

Hi Monika,

I understand your concern, but these credits were only valid for a year as per the migration terms. In order to get the expired credits back, you may subscribe to one of our Adobe Stock plans: Adobe Stock pricing and membership plan | Adobe Stock

Also, you may Contact Customer Care  so that they can verify your account details and can further assist to get the issue resolved.

Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link  in case you are unable to reach support through the above-mentioned link.

Feel free to update this thread in case of any additional query.

Views

72

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 24, 2017 0
Adobe Employee ,
Aug 25, 2017

Copy link to clipboard

Copied

Branching to a new discussion,

Hi Monika,

I understand your concern, but these credits were only valid for a year as per the migration terms. In order to get the expired credits back, you may subscribe to one of our Adobe Stock plans: Adobe Stock pricing and membership plan | Adobe Stock

Also, you may Contact Customer Care  so that they can verify your account details and can further assist to get the issue resolved.

Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link  in case you are unable to reach support through the above-mentioned link.

Feel free to update this thread in case of any additional query.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 25, 2017 1
Resources
Buy Adobe Stock
Getting Started