Re: Downloaded image does not match the one in Adobe Stock catalog

New Here ,
Aug 03, 2017

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I have the same issue with file number 69600872.

The preview image is :

preview image.png

But the downloaded file looks like:

downloaded.png

I sat on chat for 35 minutes without success getting resolution when I accidentally closed the chat window

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Hi Chuck,

I apologize for the trouble you faced when you licensed this image.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can use a different image.

Let me know if that helps!

Once again, sorry for the experience.

Regards,

Sheena

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Re: Downloaded image does not match the one in Adobe Stock catalog

New Here ,
Aug 03, 2017

Copy link to clipboard

Copied

I have the same issue with file number 69600872.

The preview image is :

preview image.png

But the downloaded file looks like:

downloaded.png

I sat on chat for 35 minutes without success getting resolution when I accidentally closed the chat window

Branching into a new discussion

Hi Chuck,

I apologize for the trouble you faced when you licensed this image.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can use a different image.

Let me know if that helps!

Once again, sorry for the experience.

Regards,

Sheena

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Aug 03, 2017 0
Adobe Employee ,
Aug 04, 2017

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Branching into a new discussion

Hi Chuck,

I apologize for the trouble you faced when you licensed this image.

I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.

Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can use a different image.

Let me know if that helps!

Once again, sorry for the experience.

Regards,

Sheena

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Aug 04, 2017 1
New Here ,
Aug 06, 2017

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Thank you

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Aug 06, 2017 0
Adobe Employee ,
Aug 08, 2017

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You are welcome!

P.S. when using Adobe forums, please mark helpful/correct responses of Staff/helper, if there are any.

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Aug 08, 2017 0
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