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Re: Downloaded image does not match the one in Adobe Stock catalog

Community Beginner ,
May 07, 2018 May 07, 2018

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Hello I also got the wrong file how do i get credit.

I got #67260083

https://stock.adobe.com/images/house-logo-real-estate-home-rise-building-business-icon-symbol/672600...

and i got this.. Screenshot_5.png

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correct answers 1 Correct answer

Adobe Employee , May 07, 2018 May 07, 2018

Hi Ann,

We apologize for the inconvenience caused to you. I have downloaded and opened the file (67260083) in Illustrator at my end and I agree that the image(when downloaded) seems to be different than what appears in the preview mode.

I will be reporting the same image to my concerned team so that they can get this corrected.

Meanwhile, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any addit

...

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Adobe Employee ,
May 07, 2018 May 07, 2018

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Hi Ann,

We apologize for the inconvenience caused to you. I have downloaded and opened the file (67260083) in Illustrator at my end and I agree that the image(when downloaded) seems to be different than what appears in the preview mode.

I will be reporting the same image to my concerned team so that they can get this corrected.

Meanwhile, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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