Have a licensed adobe stock image, but it shows up as blank when I attempt to use it

[AudreyWhiteBoston]

There's no reason you can't open an Illustrator (.ai or .eps) in Photoshop. It will rasterize but it will open.

I just had this problem with 2 vector files. The canvas is blank when opened in Illustrator or anywhere else. There's something else going on here.

[twaritar3263062]

Branching to a new discussion,

Hi Audrey,

We apologize for the inconvenience caused to you. Could you please share the file IDs with which you are facing troubles with so that we can assist you further?

Regards

Twarita

[AudreyWhiteBoston]

Image was AdobeStock_133547970 (there was just one, I was mistaken). I'm chatting with Adobe support about it now. Thanks.

[AudreyWhiteBoston · Accepted solution]

I figured it out. There were multiple art boards and it was opening to a blank one.

[twaritar3263062]

Audrey,

Glad to hear that you were able to figure out the issue.

Please let us know if you come across any other concerns.

Regards

Twarita

[Yair28708876d6u2]

but  if I download the file it's with water-mark

[Jill_C]

You should start a new thread and provide more info on the problem.

[WendellaBee]

Please start a new thread with the details of the file you are trying to download. Locking.