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Re: help to unsubscribe adobe stock!!!

New Here ,
Jan 29, 2019 Jan 29, 2019

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Hi!

I have the same problem. I have been charged a monthly fee even though I did not express my wish to prolong the subscription after the trial period. please, cancel my Adobe Stock subscription. Can I expect return of the one month fee?

Best,

Sabina

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 29, 2019 Jan 29, 2019

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Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

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Branching into a new discussion

Hi Sabina,

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

I hope that helps!

Regards,

Sheena

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New Here ,
Jan 29, 2019 Jan 29, 2019

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Hi Sheena,

For some reason I do not see the buttons CHANGE PLAN/ CANCEL PLAN.

Can you support?

All the best,

Sabina

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Adobe Community Professional ,
Jan 29, 2019 Jan 29, 2019

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Contact Customer Care

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Jan 29, 2019 Jan 29, 2019

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you need to be in the 14 days window to cancel and reclaim your miney. This deadline passed, you have a annual subscription with an early termination fee of 50% of the remaining due.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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