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Hello,
I bought Adobe Stock license, but it happend by mistake. It is my fault, I know it and I am sorry. But I don´t use Adobe Stock at all. Moreover 36,29 € is a lot of money for me, I can´t (and don´t want) pay it monthly for something what I don´t use. I tried to cancel subscription before. There was on my account an offer, that when I cancel it now, I gonna pay "only" 50% of all price. I used it, but nothing has changed. I search how to cancel the subscripton and there is a picture of choice "swith plan" and "cancel plan". But I don´t have these choices on my account. Why? I really need cancel this. Please, help me. Thank You for understanding.
Michaela Berkovičová
I NEED TO ADOBE TEAM GET KNOW IT.
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Hello,
I bought Adobe Stock license, but it happend by mistake. It is my fault, I know it and I am sorry. But I don´t use Adobe Stock at all. Moreover 36,29 € is a lot of money for me, I can´t (and don´t want) pay it monthly for something what I don´t use. I tried to cancel subscription before. There was on my account an offer, that when I cancel it now, I gonna pay "only" 50% of all price. I used it, but nothing has changed. I search how to cancel the subscripton and there is a picture of choice "swith plan" and "cancel plan". But I don´t have these choices on my account. Why? I really need cancel this. Please, help me. Thank You for understanding.
Michaela Berkovičová
I NEED TO ADOBE TEAM GET KNOW IT.
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Hi Michaela,
I understand that are unable to cancel your Adobe Stock plan from within your account and also that you don't use the subscription services.
I checked your account and saw that you have just used 3 licenses in four months.
Please Contact Customer Care for the cancellation and refund requests.
Let me know if you are unable to reach the support.
Regards,
Sheena
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I AM TIRED OF BEING ON PHONE HOLD FOR HOURS!!!!
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Hi Aaron,
Your issue has been addressed here: How do I cancel Abobe Stock and request a refund for an unapproved subscription.
Regards,
Sheena