Re: How do I claim my 10 free stock images

New Here ,
Feb 19, 2018

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I have signed up for the free trial period and it says 10 images under available, but it tries to charge me still for an image. Can you help me with that? I purchased an image thinking that it would just subtract from one of my free 10, but it did not. It still says I have 10. Your help would be appreciated.

Branching into a new discussion,

Hi Bobby,

Thanks for reaching out to the Stock team. I did go through your account and noticed that you have Adobe Stock 10 images a month(one-year) plan and this plan only entitles you to purchase standard images/licenses.

I see you have downloaded a video, which is an on-demand purchase.

Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

For more information, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Re: How do I claim my 10 free stock images

New Here ,
Feb 19, 2018

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I have signed up for the free trial period and it says 10 images under available, but it tries to charge me still for an image. Can you help me with that? I purchased an image thinking that it would just subtract from one of my free 10, but it did not. It still says I have 10. Your help would be appreciated.

Branching into a new discussion,

Hi Bobby,

Thanks for reaching out to the Stock team. I did go through your account and noticed that you have Adobe Stock 10 images a month(one-year) plan and this plan only entitles you to purchase standard images/licenses.

I see you have downloaded a video, which is an on-demand purchase.

Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

For more information, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Feb 19, 2018 0
Adobe Employee ,
Feb 19, 2018

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Branching into a new discussion,

Hi Bobby,

Thanks for reaching out to the Stock team. I did go through your account and noticed that you have Adobe Stock 10 images a month(one-year) plan and this plan only entitles you to purchase standard images/licenses.

I see you have downloaded a video, which is an on-demand purchase.

Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

For more information, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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