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Re: how do I unlicense something that I purchased accidentally?

New Here ,
Jan 31, 2018 Jan 31, 2018

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Hi there,

I think I accidentally clicked two images because I am new to this adobe stock. Can you unlicense two images back to credit?

Much appreciated.

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Adobe Employee , Feb 05, 2018 Feb 05, 2018
Hi Lew,I have checked your account and you are assigned a Stock license on the Teams account.The plans is for Adobe Creative Cloud + Adobe Stock which provides 10 Stock licenses per month.Since it is a teams account I would request you to Contact Customer Care for this issue as they might be able to provide you with an exception in this situation.Let me know if you still face any issues.Regards,Sheena

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New Here ,
Jan 31, 2018 Jan 31, 2018

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and how to get 10 free images? it say not available in my region.

Much appreciated.

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Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

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Hi Lew,

I apologize for the trouble that you've faced while licensing the images. Could you please confirm us the file IDs of the images accidentally licensed by you so that we can help you better?

Also, please confirm the region from where you are trying to redeem the promo offer so that we can get it checked for you.

Regards,

Sheena

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New Here ,
Jan 31, 2018 Jan 31, 2018

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#82873211
#97656171

Me from Singapore.

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New Here ,
Jan 31, 2018 Jan 31, 2018

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And I understand my team account shows 198 images which I clicked two images accidentedly.

May I know if 200 images is per month or?

my personal says click 10 free images but region say not available.

Hope it helps

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New Here ,
Feb 01, 2018 Feb 01, 2018

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I hope to hear from you soon. I see 2 images still.

Terence

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Adobe Employee ,
Feb 05, 2018 Feb 05, 2018

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Hi Lew,

I have checked your account and you are assigned a Stock license on the Teams account.

The plans is for Adobe Creative Cloud + Adobe Stock which provides 10 Stock licenses per month.

Since it is a teams account I would request you to Contact Customer Care for this issue as they might be able to provide you with an exception in this situation.

Let me know if you still face any issues.

Regards,

Sheena

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New Here ,
Feb 05, 2018 Feb 05, 2018

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What is 10 stock licenses per month?

Many thanks. What is 200 images? Means per month too?

Sent from my iPhone

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Adobe Employee ,
Feb 05, 2018 Feb 05, 2018

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Lew, the licenses means the number of images that you can download.

You will need to contact your team admin for details around the plan.

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