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I too have accidentally downloaded two videos! I will not use these as they are not what I wanted.
AdobeStock_194749898
AdobeStock_122929253
I will delete the files as soon as I hear back.
Thanks in advance!
Kim
Hi Kimberly,
I understand that you've seen other threads where the licenses are giving for such scenario but we only provide exception for the standard assets. Videos are purchased on-demand and you need to contact the support or the refund requests.
Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.
Regards,
Sheena
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Hi Kimberly,
I apologize for the troubles here and unfortunately we don't have anyway of unlicensing a file once it has been licensed.
However, I would request you to Contact Customer Care so that they can hep you better with the refund process if possible.
Feel free to update the thread in case of any additional queries.
Regards,
Sheena
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Thank you Sheena,
The link that was provided just circles me back to this same forum to start over. I see that others are getting credit for their accidental downloads as a good will gesture.
I have been a member of Adobe for years and purchase images every week. Can you please credit me for these two videos?
AdobeStock_194749898
AdobeStock_122929253
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Hi Kimberly,
I understand that you've seen other threads where the licenses are giving for such scenario but we only provide exception for the standard assets. Videos are purchased on-demand and you need to contact the support or the refund requests.
Please see Contact Support FAQ: Unable to reach support through the "Contact US" link if you're unable to reach support.
Regards,
Sheena
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Hello, I also accidentally clicked on "License" on two products.
Please, cancel it, it as I do not wan't to use them, I licensed them by mistake.
#127763546https://stock.adobe.com/pl/images/corners-pattern-walls-of-steel/210333030
Also, the confirmation of licensing would be nice.
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Hi Michal,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hello
I accidentally purchased the following license for image #159303223
May I return the image? I have not downloaded the image.
Thank you for your help with this. I appreciate it!
Michelle
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Hi Michelle,
I apologize for such an experience.
I've added 1 license to your account which you may use against this image.
Let me know if you face any issues.
Regards,
Sheena
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Hello
I've accidentally licensed the wrong image. Is it possible you can credit it back to me? I will of course delete, as we have no use for it.
Reference: 171637370
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Hi Christine,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Thank you 🙂
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You are welcome!
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Hi there,
Is there away to contact Adobe Support directly (e.g. email) and not the forum. I have an Adobe Stock account and I accidentally purchased a photo that I don't need. I have deleted it off my computer. I was wondering if I could be recredited if that is possible. The file number is 282307642. Thanks.
Anyi:)
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Hi anyi_ndongko,
I have confirmed you licensed this and have granted you a replacement license.
EBQ
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Thanks EBQ1!
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