Re: how do I unlicense something that I purchased accidentally?

New Here ,
Jan 29, 2019 Jan 29, 2019

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Hallo,

I accidentally have ordered a few minutes ago the picture #191993072 (Order ADB051403038DE)

Can you please take it off my account and give me a credit back.

Thank you in advance

Regards

Dorota Maria

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Adobe Employee , Jan 30, 2019 Jan 30, 2019
Hi Dorota,I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently. Therefore, you'll have to Contact Customer Care for the refund request for this purchase.Let me know if you're unable to reach the support.Regards,Sheena

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Adobe Employee ,
Jan 30, 2019 Jan 30, 2019

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Hi Dorota,

I apologize for the trouble. I did check your account and I see that you've subscribed for the Adobe Stock credit pack but the file that you've licensed is an editorial purchase which required more credits than available in your account currently.

Therefore, you'll have to Contact Customer Care for the refund request for this purchase.

Let me know if you're unable to reach the support.

Regards,

Sheena

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