I accidentally licensed this resume template:
But I have not downloaded it. Is there a way to remove it from my account and reimburse me for the one credit? Thank you in advance!
Branching to a new discussion,
Sorry for the trouble it has caused to you.
Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Hi Twarita, it took me two accidental clicks on the bottom left corner of pictures to realize that clicking that corner licenses that image. I haven't downloaded them. Can you return them so I haven't wasted my credits? Also maybe you should consider putting up a confirmatory dialogue after someone clicks the bottom corner of an image in the "search" images list.
Hello S. H.,
Please provide the ID numbers for the files you accidentally licensed.
Hi S. H.,
I've confirmed that you licensed this image and have granted you a replacement license. Tell me, I see that you licensed other assets previously, how were these licensed that is different from the behavior you describe above?
I actually accidentally licensed 3 other items, but I didn't think you could refund them since I didn't get a quick response from you, so I downloaded the items. Which I assume means I now can't have them refunded.
What keeps happening is I use a touch screen on my surface pro, and as I scroll down the page using my finger I inadvertently click the bottom corner of an image, which automatically licenses that image. I ended up with 3 total that I didn't want. I wish you'd have a confirmatory dialogue pop up instead of just automatically granting the license.
I forget which item I already asked you about but the ones I didn't ever intend to license - and hadn't even looked at before i accidentally clicked the corner - were #143225532, #105665234, and #218752934
As I understand, you had accidentally licensed 3 images out of which 1 replacement was already given. I have gone ahead and added 2 more replacement licenses in your account. Let us know if there is anything else we can help you with.
Hi Kanika, I accidentally licenced an image while scrolling. Is it possible to please remove it/refund? Thank you!!
File number: # 112255201
Hi I've also accidently licensed 1 Adobe Stock photo while scrolling, would it be possible for me to unlicense it? The number is #195959235 . Thanks in advance.
I'm sorry there is currently no way to undo an accidental license. I have confirmed you licensed this asset and have granted you a replacement license.
My name is Adriana. I actually accidentally licensed 1 video on adobe stock. Would it be possible for me to unlicense it? The number is #99629007. Thank you!
Hi, I accidentally pressed and licenced a piture #147758204. Would it be possible for you to help me unlinced it and add 1 credit back? I find it too easy to accidentally press "licence" while browsing the files. 😞