Re: how do I unlicense something that I purchased accidentally?

New Here ,
Mar 28, 2019 Mar 28, 2019

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Hi Twarita,

I accidentally licensed this resume template:

Resume and Cover Letter Layout with Pale Pink Accents. Buy this stock template and explore similar t...

But I have not downloaded it. Is there a way to remove it from my account and reimburse me for the one credit? Thank you in advance!

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correct answers 1 Correct Answer

Adobe Employee , Mar 28, 2019 Mar 28, 2019
Branching to a new discussion,Hi Erin,Sorry for the trouble it has caused to you.Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Mar 28, 2019 Mar 28, 2019

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Branching to a new discussion,

Hi Erin,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jun 30, 2019 Jun 30, 2019

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Hi Twarita, it took me two accidental clicks on the bottom left corner of pictures to realize that clicking that corner licenses that image. I haven't downloaded them. Can you return them so I haven't wasted my credits? Also maybe you should consider putting up a confirmatory dialogue after someone clicks the bottom corner of an image in the "search" images list.

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Adobe Community Professional ,
Jul 01, 2019 Jul 01, 2019

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looping in Sheena Kaul​ or EvilBugQueen1​ for expert advice.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jul 08, 2019 Jul 08, 2019

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Hello S. H.,

Please provide the ID numbers for the files you accidentally licensed.

EBQ

EBQ

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New Here ,
Jul 14, 2019 Jul 14, 2019

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#143225532

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Adobe Employee ,
Jul 15, 2019 Jul 15, 2019

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Hi S. H.,

I've confirmed that you licensed this image and have granted you a replacement license. Tell me, I see that you licensed other assets previously, how were these licensed that is different from the behavior you describe above?

EBQ

EBQ

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New Here ,
Jul 15, 2019 Jul 15, 2019

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I actually accidentally licensed 3 other items, but I didn't think you could refund them since I didn't get a quick response from you, so I downloaded the items. Which I assume means I now can't have them refunded.

What keeps happening is I use a touch screen on my surface pro, and as I scroll down the page using my finger I inadvertently click the bottom corner of an image, which automatically licenses that image. I ended up with 3 total that I didn't want. I wish you'd have a confirmatory dialogue pop up instead of just automatically granting the license.

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New Here ,
Jul 15, 2019 Jul 15, 2019

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I forget which item I already asked you about but the ones I didn't ever intend to license - and hadn't even looked at before i accidentally clicked the corner - were #143225532, #105665234, and #218752934

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Adobe Employee ,
Jul 16, 2019 Jul 16, 2019

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Hi Sarah,

As I understand, you had accidentally licensed 3 images out of which 1 replacement was already given. I have gone ahead and added 2 more replacement licenses in your account. Let us know if there is anything else we can help you with.

Thanks

Kanika

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New Here ,
Oct 21, 2019 Oct 21, 2019

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Hi Kanika, I accidentally licenced an image while scrolling. Is it possible to please remove it/refund? Thank you!!

File number:  112255201

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New Here ,
Nov 16, 2019 Nov 16, 2019

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Hi I've also accidently licensed 1 Adobe Stock photo while scrolling, would it be possible for me to unlicense it? The number is #195959235 . Thanks in advance.

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Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

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Hi  J.,

I'm sorry there is currently no way to undo an accidental license. I have confirmed you licensed this asset and have granted you a replacement license.

 

EBQ

EBQ

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New Here ,
Nov 20, 2019 Nov 20, 2019

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My name is Adriana. I actually accidentally licensed 1 video on adobe stock. Would it be possible for me to unlicense it? The number is #99629007. Thank you!

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Hi Adriana,

 

You'll need to contact customer care for assistance because this is an on demand purchase. https://helpx.adobe.com/contact.html

 

EBQ

 

EBQ

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New Here ,
Jul 20, 2020 Jul 20, 2020

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Hi, I accidentally pressed and licenced a piture #147758204. Would it be possible for you to help me unlinced it and add 1 credit back? I find it too easy to accidentally press "licence" while browsing the files. 😞

 

Thank you

 

Federico

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hello hyperiko ,

I have verified that you have licensed asset id  #147758204 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

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