Re: how do I unlicense something that I purchased accidentally?

New Here ,
Sep 25, 2017 Sep 25, 2017

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Hi good day,

I accidentally licensed a photo I did not mean to. Can you please credit the account back on photo:

File #72738462

Group People With Puppies photos, royalty-free images, graphics, vectors & videos | Adobe Stock

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correct answers 1 Correct Answer

Adobe Employee , Sep 25, 2017 Sep 25, 2017
Branching to a new discussion,Hi Lisa,I have added an image credit to your account so that you can license a different image instead.Hope that helps!Feel free to update this thread in case of any additional query.Regards,Twarita

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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Branching to a new discussion,

Hi Lisa,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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New Here ,
Sep 25, 2017 Sep 25, 2017

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Thanks so much!

L

On Mon, Sep 25, 2017 at 10:14 AM Sheena Kaul <forums_noreply@adobe.com>

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Adobe Employee ,
Sep 25, 2017 Sep 25, 2017

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You are welcome!

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New Here ,
Oct 23, 2017 Oct 23, 2017

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Hello,

I have done the same. I accidentally licensed the image 159363813. I have been chatting with customer support for almost an hour and they keep telling me I can not unlicense it or give me a credit. It was a simple mistake. I didn't realize when you add to library it is licensing it. I was trying to save preview. Thank you for the help!

Sarah

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Hi Sarah,

I have checked your account details and noticed the image number you have mentioned above( 159363813 ) is not licensed.

It might be possible that you have only saved the image in the preview mode and not licensed it.

Can you please check that once again. If still facing troubles let us know so that we can assist you further.

Regards,

Twarita

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New Here ,
Nov 10, 2017 Nov 10, 2017

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Hello Twaritar,

I accidently licenced 64116067

It it possible to credit my account?

Thanks,

Clint

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Adobe Employee ,
Nov 10, 2017 Nov 10, 2017

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Hi Clint,

As you have accidentally licensed the image(64116067), I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Nov 25, 2017 Nov 25, 2017

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Happened to me as well.  While browsing over the image I accidentally downloaded image 165197502. Is it possible to return?

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Adobe Employee ,
Nov 30, 2017 Nov 30, 2017

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Hi Catherine,

Sorry for a delay in response. I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Nov 26, 2017 Nov 26, 2017

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Darn. Me too. #178171135.

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Adobe Employee ,
Nov 30, 2017 Nov 30, 2017

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Hi Elder,

I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Nov 30, 2017 Nov 30, 2017

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Thank you!!

Tasha

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Adobe Employee ,
Nov 30, 2017 Nov 30, 2017

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You are welcome!

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New Here ,
Nov 20, 2019 Nov 20, 2019

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My name is Adriana. I actually accidentally licensed 1 video on adobe stock. Would it be possible for me to unlicense it? The number is #99629007. Thank you!

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