Re: how do I unlicense something that I purchased accidentally?

New Here ,
Aug 25, 2017

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I've accidentally licensed 134766502 if you could please credit my account back. Thank you!

Hi Sandra,

As you have accidentally licensed the above-mentioned images, I have added 11 image credits to your account as a goodwill gesture so that you can license different images instead.

Also, please see Stock FAQ: How to license an image with Adobe Stock?  in order to license the Adobe Stock images.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Re: how do I unlicense something that I purchased accidentally?

New Here ,
Aug 25, 2017

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I've accidentally licensed 134766502 if you could please credit my account back. Thank you!

Hi Sandra,

As you have accidentally licensed the above-mentioned images, I have added 11 image credits to your account as a goodwill gesture so that you can license different images instead.

Also, please see Stock FAQ: How to license an image with Adobe Stock?  in order to license the Adobe Stock images.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 25, 2017 0
Adobe Employee ,
Aug 25, 2017

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Branching to a new discussion,

As you have accidentally licensed one image, I have added an image credit to your account so that you can license a different image instead.

Let me know if that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 25, 2017 1
New Here ,
Aug 26, 2017

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I have a similar problem to Aaronf21225991's. I just subscribed to the Adobe Stock Images. I was trying to select a number of images to preview later before I purchase the desired ones however, I accidentally purchased them all. How do I cancel licenses so that I can start over and purchase the ones I want. I have not downloaded any yet.  Can you please help?

Thank you.

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Aug 26, 2017 0
Adobe Employee ,
Aug 26, 2017

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Hi Sandra,

Could you please share the image numbers that you have accidentally licensed so that I can further help you with the issue?

Regards,

Twarita

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Aug 26, 2017 1
New Here ,
Aug 26, 2017

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They are; #87176242 , #102285635, #46291453, #87284490, #29852231, #81751523, #92887196, #92887189,  #134039564​, #134039720, #55448294.

Thank you.

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Aug 26, 2017 0
Adobe Employee ,
Aug 27, 2017

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Hi Sandra,

As you have accidentally licensed the above-mentioned images, I have added 11 image credits to your account as a goodwill gesture so that you can license different images instead.

Also, please see Stock FAQ: How to license an image with Adobe Stock?  in order to license the Adobe Stock images.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Aug 27, 2017 1
New Here ,
Aug 28, 2017

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Thank you.

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Aug 28, 2017 0
Adobe Employee ,
Aug 28, 2017

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You are welcome!

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Aug 28, 2017 0
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