Re: how do I unlicense something that I purchased accidentally?

New Here ,
Feb 28, 2018 Feb 28, 2018

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I am also new to stock and find it so annoying how easy it is to licence an image! I just wanted to save image 106531423 to my library so I could proof to a client and it has licence it! The save preview to CC library didn't to be there??!!!!

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Adobe Employee , Feb 28, 2018 Feb 28, 2018
Branching into a new discussionHi Debbie,I apologize for the troubles that you've faced with the Stock website but unfortunately there is no way to unlicense an image if it has been licensed once.But I have added 1 license to your account so that you can use it against this image.Please see Stock FAQ: How to license an image with Adobe Stock? and Stock FAQ: How does Adobe Stock integrate with Creative Cloud apps?  to know more about the license workflow.Hope that helps!Regards,Sheena

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Adobe Employee ,
Feb 28, 2018 Feb 28, 2018

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Hi Debbie,

I apologize for the troubles that you've faced with the Stock website but unfortunately there is no way to unlicense an image if it has been licensed once.

But I have added 1 license to your account so that you can use it against this image.

Please see Stock FAQ: How to license an image with Adobe Stock? and Stock FAQ: How does Adobe Stock integrate with Creative Cloud apps?  to know more about the license workflow.

Hope that helps!

Regards,

Sheena

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