Re: how do I unlicense something that I purchased accidentally?

New Here ,
Mar 20, 2018 Mar 20, 2018

Copy link to clipboard

Copied

Hello,

On my adobe stock account I had 9 free photos left and I was trying to license a photo and it charged me for it when it was not supposed to.  It's file number is 52700035​ I would like to license the photo but I just don't think I should have been charged.

Thanks

Views

112

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 20, 2018 Mar 20, 2018
Alex,Unfortunately, there is no way to undo/unlicense the file. However, you may reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link RegardsTwarita

Likes

Translate

Translate
Adobe Employee ,
Mar 20, 2018 Mar 20, 2018

Copy link to clipboard

Copied

Branching to a new discussion,

Hi Alex,

Sorry to hear that you are facing troubles with Stock services.

I just checked your account details and noticed that you have signed in for Adobe Stock 10 images per month subscription. You may only license standard assets through subscription plans. The asset (52700035) is an extended license which can only be purchased on-demand and is not included in any subscription plan, that is the reason you have been charged for the above-mentioned asset.

For more details, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 20, 2018 Mar 20, 2018

Copy link to clipboard

Copied

That is good to know is there any possible way I can undo that purchase in any way?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 20, 2018 Mar 20, 2018

Copy link to clipboard

Copied

LATEST

Alex,

Unfortunately, there is no way to undo/unlicense the file.

However, you may reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines