Branching into a new discussion
I checked your account and it seems that you've a Stock plan under the teams account.
I would request you to kindly contact your team admin as they will be able to get the issue resolved from the support directly.
Let me know if I've misunderstood.
Thanks for your reply, I will follow your instructions and pass on to our team admin to resolve
You are welcome!
Feel free to update the thread in case of any issues.