Re: How to cancel Adobe Stock?

New Here ,
Jan 14, 2018

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I have the same problem everyone else has been having. I wish to cancel my stock membership, but when I am in my account and click the manage account for stock, it does not give me the option to switch or cancel it at all. Any help would be appreciated, I wish to cancel my stock member ship but keep my cc.

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1 Correct Answer

Adobe Employee , Jan 17, 2018
twaritar3263062 Adobe Employee , Jan 17, 2018
Branching into a new discussion,Hi Sarah,I see that your Stock subscription has been suspended and that is the reason you are unable to get the cancel button. I would advise you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link RegardsTwarita

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Adobe Employee ,
Jan 17, 2018

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Branching into a new discussion,

Hi Sarah,

I see that your Stock subscription has been suspended and that is the reason you are unable to get the cancel button. I would advise you to contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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New Here ,
Jan 19, 2018

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i've updated my payment method, but still do not have a cancel button, and I do not want to be charged on the new payment method for something I am not wanting to use.

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Adobe Employee ,
Jan 19, 2018

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Hi Sarah,

Please check your private message.

Regards

Twarita

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