Re: How to cancel Adobe Stock?

Community Beginner ,
Feb 01, 2018

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Hi, I would like to cancel my free stock trial & years subscription.

When I go to manage my plan, I get a blank screen. Are you able to cancel my subscription for me?

Branching into a new discussion,

Hi Stephen,

Sorry to hear that you are facing issues while cancelling your subscription. I did go through your account details and noticed that you have Adobe Stock 40 images a month (one-year) subscription which was purchased on 1st February 2018 and a CC subscription purchased on 2nd June 2017.

If I understand correctly, you want to cancel your Stock subscription. Please confirm the same so that I can further assist you.

Also, I would like to let you know that you will lose access to your unused licenses, please download the remaining assets prior to cancelling.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests

Regards

Twarita

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Re: How to cancel Adobe Stock?

Community Beginner ,
Feb 01, 2018

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Hi, I would like to cancel my free stock trial & years subscription.

When I go to manage my plan, I get a blank screen. Are you able to cancel my subscription for me?

Branching into a new discussion,

Hi Stephen,

Sorry to hear that you are facing issues while cancelling your subscription. I did go through your account details and noticed that you have Adobe Stock 40 images a month (one-year) subscription which was purchased on 1st February 2018 and a CC subscription purchased on 2nd June 2017.

If I understand correctly, you want to cancel your Stock subscription. Please confirm the same so that I can further assist you.

Also, I would like to let you know that you will lose access to your unused licenses, please download the remaining assets prior to cancelling.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests

Regards

Twarita

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Feb 01, 2018 0
Adobe Employee ,
Feb 01, 2018

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Branching into a new discussion,

Hi Stephen,

Sorry to hear that you are facing issues while cancelling your subscription. I did go through your account details and noticed that you have Adobe Stock 40 images a month (one-year) subscription which was purchased on 1st February 2018 and a CC subscription purchased on 2nd June 2017.

If I understand correctly, you want to cancel your Stock subscription. Please confirm the same so that I can further assist you.

Also, I would like to let you know that you will lose access to your unused licenses, please download the remaining assets prior to cancelling.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests

Regards

Twarita

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Feb 01, 2018 1
Community Beginner ,
Feb 01, 2018

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Hello Twarita,

To confirm, it is the Adobe stock 40 images I would like to cancel. I am aware that I will lose access to any assets I don't download.

Many thanks,

Steve

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Feb 01, 2018 0
Adobe Employee ,
Feb 01, 2018

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Please check your private message for more details.

Regards

Twarita

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Feb 01, 2018 1
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