I accidentally licensed an image!

[zvision]

Hi, I did the same mistake! I accidentally licenced an image as I thought it was saving on my list only: FILE #: 189578468 ​

Please help me to retrieve this one license, thanks!

[twaritar3263062 · Accepted solution]

Branching to a new discussion,

Hi Mamun,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[arsalanp64620801]

hey!

I've also just accidentally licensed an image: Black color pencil isolated on white background. - Buy this stock photo and explore similar images a...

I have no use for this image. It's not even close to what I was looking for! Is it possible to get a refund? I haven't downloaded or used the image anywhere.

Thanks

[twaritar3263062]

Hi there,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Schlanger Law23636671g76b]

Hello, I also just licensed an image I don't want by accident. Can you please help me cancel the license? Thank you.

It is FILE #:  316468616

[Abambo]

Please contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)