Re: I downloaded a vector that looks terrible - REFUND/CREDIT POSSIBLE?

New Here ,
Oct 31, 2018

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I too purchased an image (#167987190) it has horrible hard edged overlays, and vignette edges throughout. Who is checking the quality of these images?

Andrea,

Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Re: I downloaded a vector that looks terrible - REFUND/CREDIT POSSIBLE?

New Here ,
Oct 31, 2018

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I too purchased an image (#167987190) it has horrible hard edged overlays, and vignette edges throughout. Who is checking the quality of these images?

Andrea,

Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Oct 31, 2018 0
Adobe Employee ,
Nov 12, 2018

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Branching to a new discussion,

Hi Andrea,

Sorry to hear that you are facing issues with one of our files.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Nov 12, 2018 0
Adobe Employee ,
Nov 13, 2018

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Andrea,

Our product team has confirmed that the quality of the file is not up to the mark, so I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Nov 13, 2018 0
New Here ,
Dec 31, 2018

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ME TOO! I purchased a license for a vector file, and when downloaded it looks TOTALLY different from what's on the adobe site and I could never use this image. It's horrible. AdobeStock_63099267 is the one - - I would also like a refund/credit ASAP.

I am also finding reaching support at Adobe re stock footage extremely difficult - - I could only find this thread to reply to, not an easy way to directly contact support. Seems like some client service work on the UX side here is urgent.

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Dec 31, 2018 0
Abambo LATEST
Adobe Community Professional ,
Jan 01, 2019

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Contact Customer Care — to contact customer care. This forum, however, is an excellent place to get help.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jan 01, 2019 0
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