Re: I'm unable to Download Licensed Adobe Stock Images to My Computer. Can anyone help?

New Here ,
Aug 24, 2018

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Hi there,

we're having a similar issue here  - we cannot download ai-images anymore. We're working as team and are using Firefox 61.0.1 (32-Bit) and IE 11.0.75 and windows 10 (Adobe CC 2018). It doesn't work neither in Firefox nor in IE.

(We tried everything recommended on this web page: Unable to download Adobe Stock images, but nothing worked)

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Hi Sabine,

I apologize for the troubles that you're facing.

We've identified this issue and our engineers are working on the fix for the same. Currently you can download the licensed version of the AI files directly.

Regards,

Sheena

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Re: I'm unable to Download Licensed Adobe Stock Images to My Computer. Can anyone help?

New Here ,
Aug 24, 2018

Copy link to clipboard

Copied

Hi there,

we're having a similar issue here  - we cannot download ai-images anymore. We're working as team and are using Firefox 61.0.1 (32-Bit) and IE 11.0.75 and windows 10 (Adobe CC 2018). It doesn't work neither in Firefox nor in IE.

(We tried everything recommended on this web page: Unable to download Adobe Stock images, but nothing worked)

Branching into a new discussion

Hi Sabine,

I apologize for the troubles that you're facing.

We've identified this issue and our engineers are working on the fix for the same. Currently you can download the licensed version of the AI files directly.

Regards,

Sheena

Views

57

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 24, 2018 0
Adobe Employee ,
Aug 24, 2018

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Branching into a new discussion

Hi Sabine,

I apologize for the troubles that you're facing.

We've identified this issue and our engineers are working on the fix for the same. Currently you can download the licensed version of the AI files directly.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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