Re: i want to complain ... there is no place

New Here ,
Mar 26, 2018

Copy link to clipboard

Copied

I am also incredibly angry!!!!! I have been trying to contact a real person at Adobe for days. I DO NOT want Adobe stock images and did not subscribe but have been charged.

Branching to a new discussion,

Hi Lynn,

Sorry to hear that you are facing troubles with Stock services.

I looked into your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) subscription plan on 12th February 2018 which has been cancelled. I am also able to locate a charge(41.39 AUD) on your account for the month of March(for Stock subscription).

I would like to inform that when you subscribe to the promo offer (Stock 10 images per month one-year) the first month is a free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information please refer to Legal subscription terms | Adobe

You may reach out to our support team Support FAQ: How can I contact Adobe for support? for the further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

67

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Re: i want to complain ... there is no place

New Here ,
Mar 26, 2018

Copy link to clipboard

Copied

I am also incredibly angry!!!!! I have been trying to contact a real person at Adobe for days. I DO NOT want Adobe stock images and did not subscribe but have been charged.

Branching to a new discussion,

Hi Lynn,

Sorry to hear that you are facing troubles with Stock services.

I looked into your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) subscription plan on 12th February 2018 which has been cancelled. I am also able to locate a charge(41.39 AUD) on your account for the month of March(for Stock subscription).

I would like to inform that when you subscribe to the promo offer (Stock 10 images per month one-year) the first month is a free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information please refer to Legal subscription terms | Adobe

You may reach out to our support team Support FAQ: How can I contact Adobe for support? for the further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 26, 2018 0
Adobe Employee ,
Mar 27, 2018

Copy link to clipboard

Copied

Branching to a new discussion,

Hi Lynn,

Sorry to hear that you are facing troubles with Stock services.

I looked into your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) subscription plan on 12th February 2018 which has been cancelled. I am also able to locate a charge(41.39 AUD) on your account for the month of March(for Stock subscription).

I would like to inform that when you subscribe to the promo offer (Stock 10 images per month one-year) the first month is a free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

For more information please refer to Legal subscription terms | Adobe

You may reach out to our support team Support FAQ: How can I contact Adobe for support? for the further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 27, 2018 1
Resources
Buy Adobe Stock
Getting Started