Re: Licensed Image by Accident. Is there a return button?

Oct 23, 2018

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Hi,

I have just phoned customer services who claimed that they could not issue a refund for this image which I purchased in error:

ADB043559349UK

Can you please look into this and issue me with a refund or credit?

Thanks,

Adam

I checked the file ID and it seems to be an editorial image.

I'd request you to please Contact Customer Care for refund requests.

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Re: Licensed Image by Accident. Is there a return button?

Oct 23, 2018

Copy link to clipboard

Copied

Hi,

I have just phoned customer services who claimed that they could not issue a refund for this image which I purchased in error:

ADB043559349UK

Can you please look into this and issue me with a refund or credit?

Thanks,

Adam

I checked the file ID and it seems to be an editorial image.

I'd request you to please Contact Customer Care for refund requests.

Views

73

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 23, 2018 0
Adobe Employee ,
Oct 23, 2018

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Branching into a new discussion

Hi there,

I've checked your account details and I see that you've subscribed to Adobe Stock-10 images/month plan.

I'm unable to locate this order# under your Adobe ID.

Can you please confirm me the file Id of the image that you've purchased accidentally?

Regards,

Sheena

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Oct 23, 2018 0
Oct 24, 2018

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Hi,

The file number is:

195685046

Thanks,

Adam

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Oct 24, 2018 0
Adobe Employee ,
Oct 24, 2018

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I checked the file ID and it seems to be an editorial image.

I'd request you to please Contact Customer Care for refund requests.

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Oct 24, 2018 0
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