Re: Licensed Image by Accident. Is there a return button?

New Here ,
Feb 15, 2018

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Hello!

We have a new employee who was accidentally licensing photos instead of saving the previews. We do not need any of these photos below and was wondering if we could delete and get credits back because there are so many. I apologize, we should have communicated this to her but now we know for next time!

41636297

42007990

48941407

56525383

66250108

66719891

74460871

82488782

85233601

92178676

95082119

95168068

Branching into a new discussion,

Hi Mary,

I see you have an Adobe account with the same ID as with forums. Since the images were purchased in error, I am adding 12 image licenses to your account as a gesture of goodwill

Kindly go through Stock FAQ: How to license an image with Adobe Stock?  to know more about how to license an image properly with Adobe Stock.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Re: Licensed Image by Accident. Is there a return button?

New Here ,
Feb 15, 2018

Copy link to clipboard

Copied

Hello!

We have a new employee who was accidentally licensing photos instead of saving the previews. We do not need any of these photos below and was wondering if we could delete and get credits back because there are so many. I apologize, we should have communicated this to her but now we know for next time!

41636297

42007990

48941407

56525383

66250108

66719891

74460871

82488782

85233601

92178676

95082119

95168068

Branching into a new discussion,

Hi Mary,

I see you have an Adobe account with the same ID as with forums. Since the images were purchased in error, I am adding 12 image licenses to your account as a gesture of goodwill

Kindly go through Stock FAQ: How to license an image with Adobe Stock?  to know more about how to license an image properly with Adobe Stock.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Feb 15, 2018 0
Adobe Employee ,
Feb 15, 2018

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Branching into a new discussion,

Hi Mary,

I see you have an Adobe account with the same ID as with forums. Since the images were purchased in error, I am adding 12 image licenses to your account as a gesture of goodwill

Kindly go through Stock FAQ: How to license an image with Adobe Stock?  to know more about how to license an image properly with Adobe Stock.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Feb 15, 2018 1
New Here ,
Feb 15, 2018

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Thank you!

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Feb 15, 2018 0
Adobe Employee ,
Feb 15, 2018

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You are welcome!

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Feb 15, 2018 0
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