Re: Licensed the wrong image

New Here ,
Jun 15, 2018 Jun 15, 2018

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Hi Sheena,

I came across this post today as I was googling for what to do/who to contact when you've licensed the wrong image! This happened to me today for the first time in the past couple of years of using Adobe Stock and the 50+ images I've licensed so far.

The image is https://stock.adobe.com/images/children-together-at-school/99365180 - is there any way you can remove it from my license history and credit me back? I would be so greatly appreciative!

Thanks so much,

Fred

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correct answers 1 Correct Answer

Adobe Employee , Jun 17, 2018 Jun 17, 2018
Branching to a new discussion,Hi Fred,I see you have an Adobe account under the same ID as with forums.Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Jun 17, 2018 Jun 17, 2018

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Branching to a new discussion,

Hi Fred,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 25, 2018 Jul 25, 2018

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Hello,

I accidentally licensed the wrong image, how to undo that one to receive the credit back?

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Adobe Employee ,
Jul 26, 2018 Jul 26, 2018

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Hi Michael,

I see you have an Adobe account under the same ID as with forums.

Unfortunately, there is no way to unlicense or undo the image of Adobe Stock which has already been licensed, however, could you please share the file ID which you have licensed accidentally so that we can further assist you.

Regards,

Twarita

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New Here ,
Jul 26, 2018 Jul 26, 2018

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Hello,

I appreciate your quick reply.

here is the ID of the image #84315671

Thank you!

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Adobe Employee ,
Jul 26, 2018 Jul 26, 2018

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Michael,

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jul 27, 2018 Jul 27, 2018

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Thank you for your assistance!

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Adobe Employee ,
Jul 30, 2018 Jul 30, 2018

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You are welcome!

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